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 News from the Field
If It’s Broke, Then Fix It!Sometimes it makes more sense to repair what you’ve already got. That’s where USABlueBook’s Repairs Department comes in. The Repairs staff has 52 total years of experience repairing equipment. They offer in-house warranty and non-warranty repair for brands including YSI, LMI, Pulsafeeder and Stenner. The Repairs staff will also evaluate non-warranty repairs for most other products. Evaluation is always free. Don Samuelson, our Repairs Manager, says, “We’re known for our fast turnaround times—two days or better on most repairs. Plus, customers can call our Customer Service department at any time to hear their product’s status.” Don told BlueBits about two happy customers: 
No need for the loaner“A customer’s pump had broken down and needed to be fixed ASAP. His process was too critical to be down for long, so he borrowed a loaner pump from USABlueBook to use while his pump was being fixed. However, it turned out the loaner pump wasn’t needed—he got his repaired pump back after a one-day turnaround! He didn’t even have time to install the loaner pump. This customer was very impressed with the both the professional repair job and the fast turnaround time.” 
The local guy“A different customer sent his product to the manufacturer for repairs. When he got it back four weeks later, the unit still wasn't working right. The manufacturer suggested that the man drive the unit to USABlueBook, since he was local. He dropped it off in the late morning, and was called to pick up his fully functional unit the next morning. This customer said that he would tell all of his guys to use USABlueBook for repairs from now on.” If you don’t want to spend the money purchasing new equipment and need it back in a hurry, give USABlueBook’s Repairs Department a call! |
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