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 News from the Field
Helps you, helps us:a win-win situation When you receive an order, inside the box you will find one of the cards shown at right. These “How did we do?” cards list a few questions to rate our service to you, and leave space to write any comments you may have. Please take a few minutes to fill out and return this card, because it is one of the best ways we have to see if we are doing everything possible to help you out. We read every single card we receive, and really enjoy the written responses (and the artwork, too)! When you fill out a card, please—don’t hold back! If you are happy with a particular Customer Service Rep and say so, we always tell them. If you have any trouble with your order, you will quickly receive a call so we can make things better. Any special requests? Here’s your chance to make them! This card provides a great chance to make requests or suggestions for our catalog. Customers sometimes ask that we carry a particular product that we don’t currently offer. If a few people request it, it’s likely we’ll pick up the product. It’s nice to know so many people appreciate our habit of tossing a few tootsie pops in with every order. We’ve also had requests ranging from a “Ladies of USABlueBook Calendar” (nope, they’d beat us up!) to beef jerky instead of tootsie pops inside the order box (yes, as a one-time joke). Chance to win $50 USABlueBook credit! Another good reason to fill out the card is we hold a monthly drawing for a $50 USABlueBook gift certificate. You can’t win if you don’t return the card! A few of your comments We enjoy so many of the responses we receive, it’s hard to pick a few. Still, here are some we particularly liked: “Would have given service rep a 5 but don’t want them to get a big head. Thanks for the continual great service.” “I just started a new account and thought it would be a real pain. Boy was I surprised. It was very easy. Thanks!” “What a cute idea to put the candy in the order! I’m new here and my boss let me open the package because he knew I’d be surprised. I have no influence on where he places orders, but you can bet I’ll be smiling next time it’s from USABlueBook.” So, when you receive your order, please return your card. It lets us know what’s on your mind, and really does help us to serve you better. |
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