Home
What’s New at USABlueBook.com?
USABlueBook is excited to introduce our newly redesigned website!
The redesign keeps your favorite features, while adding many user-friendly upgrades.
Summary of Changes
Home Page
The home page retains customer favorites like the Quick Order function, but has been redesigned so the features and information you need most are easier to find.
  • Links along the top of the page provide quick access to order and invoice information.
  • A “Register” link at the top of the page lets you easily start the signup process.
  • Product categories are now in a dropdown menu on the left side of the page for convenient access.
  • The bottom of the page now includes an area with products and categories that may be of interest to you.
Product Pages
Product pages contain the same helpful product information, but with a cleaner, more modern appearance.
  • Icons near the product photo link you to the catalog page, as well as additional specifications, SDSs and manuals where applicable.
  • Accessories and similar items are on tabs at the bottom of the product page, along with a “Just for You” tab with customized product suggestions.
  • When you click on the “Add to Cart” button, a message pops up to confirm the item has been added to your cart.
Checkout
We’ve made the checkout process easier than ever!
  • While you shop, your shopping cart and total purchase amount are always visible at the upper right of the page.
  • The entire checkout process takes place on one page for a faster, more streamlined purchasing experience.
Orders & Invoices
No more searching in multiple places for details about your previous orders and invoices.
  • The “Orders” link at the top of each page provides easy access to your order history, including invoice numbers, purchaser name and other information.
Responsive Design
The website now features a responsive design, which will provide you with a seamless experience when you view and interact with usabluebook.com on your mobile device.

Frequently Asked Questions (FAQs)

Accounts and Passwords
^ Back to top
How do I register for a new account?
  1. Click on the “Register” link on the right side of the home page as shown below.
  2. When the Registration window opens, fill out the required information.
  3. After USABlueBook verifies your data, you will receive a message within two days that your account has been created.
  4. You will also receive a thank you email at the email address you have registered with us, confirming that your online account has been created.
^ Back to top
How do I update information related to my current account?
  1. Click on the “My Account” link at the top of any page of the USABlueBook website. If you are already signed in, click on the account name at the top right corner of the home page.
  2. When the Your Account and Contact Information page appears, you may update any information as needed. All required fields must be filled in.
^ Back to top
How do I reset my password?
  1. Click on “Login” at the upper right of the home page.
  2. Under “Forgot your password?” enter your contact email address and click the “Request A New Password” button.
  3. The following message will appear:
  4. We will send a temporary password and login link to the email address you have registered with us.
  5. When you log in with the temporary password, we will ask you to change it to a new secure password. Create your new password following the new password directions indicated on the screen. Note: The system will not let you re-use any of your four most recent passwords.
Placing Orders
^ Back to top
How do I place an order on usabluebook.com?
Below are the steps for locating and purchasing items on usabluebook.com. Please note that only registered customers can place orders online. (See “Register for a new account” for more information.)
  1. Search or browse the site to locate the items you want to buy. There are several ways to do this.
    • Search by keyword or product name in the Search box (found at the top of every page).
    • Search by product number if you have one in the Search box (found at the top of every page).
    • Browse through the products on the site by selecting a category from the dropdown at the left side of the page.
  2. When you find the product(s) you would like to purchase, choose the appropriate quantity, size, etc., and add the item(s) to your cart.
  3. When you have finished shopping and are ready to check out, click on the Shopping Cart image at the top of the page to get to the Shopping Cart page.
  4. On the Shopping Cart page, click on the “Checkout” button.
  5. On the Checkout page, log in using your email address and password. Note: If you do not remember your password, please see “How do I reset my password?”
  6. Fill in all of the required information on the shipping and billing pages. If you forget to fill in a required field, red text will appear on the screen instructing you to go back and try again.
  7. Verify all your personal information, shipping preferences, item disclosures and order total.
  8. Click “Place Order.”
  9. We will also send a confirmation email with your order information to the email address you provided during checkout.
^ Back to top
What should I do if I’m having problems placing my online order?
If you are having difficulties submitting your order, email us or call 800-548-1234 and describe the problem you are having. Our Customer Care team is available to help you from 6 am to 7 pm, Central Time, Monday through Friday.
Products
^ Back to top
What product information is available online?
The product page includes an enhanced product image, pricing information, a product description, product specifications, a link to the catalog page, an “Add to Cart” button and an “Add to Wish List” button. Select items also include links to a product manual and highly detailed specifications from the product’s manufacturer.
^ Back to top
How do I browse for related products?
At the bottom of the product page, you can click on a series of tabs to see products associated with the item you’re viewing, required or recommended accessories, items similar to the one you are viewing, and items that may be of interest to you based on your ordering and browsing history.
^ Back to top
Where can I find a product manual?
To retrieve the product manual for an item you are viewing, click on the red “Manual” image/button on the left side of the product page. Manuals are not available online for all items. If you need assistance with additional information about a specific product, please contact your sales representative or reach out to our Tech Support team.
^ Back to top
How do I find the catalog page for a product?
It is sometimes easier to understand a product by viewing it in the USABlueBook catalog. To view the catalog page, click on the “Catalog Page” link on the right side of the product page or click on the blue catalog image on the left side of the product page.
^ Back to top
How do I create a Wishlist?
If you want to save an item for a future purchase, you can add it to your Wishlist. Later, you can move items directly from your wishlist to your shopping cart. You must be signed in to your account to use the Wishlist feature.
  1. Search for the item you want to purchase.
  2. Click the “Add to Wishlist” button on either the search results page or the product page.
^ Back to top
How do I access my wish list and purchase the items there?
  1. To view your Wishlist, click on “Wishlist” in the blue bar at the top of the page.
  2. Click on “Move all to cart” and follow the Checkout procedures
^ Back to top
How do I filter a range of products?
  1. Start by choosing the product category.
    • Click on the “All Categories” tab on the left side of the page and select a product category from the dropdown.
    OR
    • Click on “Products” and choose a product category from those listed.
  2. Select a subcategory from those shown.
  3. Choose desired filters along the left side of the page. Options include Price, Brand and Catalog Page.
  4. The page will now display a refined product list.
Checkout
^ Back to top
How do I check out/purchase an item?
  1. On the item’s product page, click the -/+ buttons to indicate the correct quantity and click on the “Add to Cart” button.
  2. Click the blue “Checkout” button to initiate the checkout process. (If you are not already logged in, you will be prompted to enter your login credentials in order to continue.)
  3. The enhanced one-page checkout screen will display your account, shipping and payment information.Please note that the system will automatically select your preferred mode of shipping based on your order history. To view all available shipping methods, click the “Change” button in the Estimated Shipping section. It will expand to show all possible options.
  4. Verify your Account, Ship to, Bill to and Estimated Shipping information.
  5. Choose your payment type. You may either provide credit card information or a purchase order number.
  6. Agree to the terms and conditions by checking the “I Agree” box.
  7. Click the “Place Order” button.
  8. You will receive an email confirmation indicating your order has been placed.
^ Back to top
How do I change the ship-to address?
On the Secure Checkout page, click the “Change” button and input the new address.
Miscellaneous
^ Back to top
How do I look up a previous order?
  1. Click on “Orders” in the blue bar at the top of the home page.
  2. The “Order History” page appears, which displays a list of orders you have placed.
  3. For additional details on any order, click on the Order Number or Invoice Number.
^ Back to top
How do I request a catalog by mail?
  1. Click on “Get your FREE Catalog Here!” at the upper right of the home page.OR click on “Catalog Request” at the bottom of the page.
  2. A catalog request form will be displayed. Fill in all required information and click “Submit.”
    Note: If you are logged in while requesting a catalog, your account information will be prepopulated in the catalog request form.
  3. For additional details on any order, click on the Order Number or Invoice Number.
^ Back to top
How do I submit a question to Technical Support?
  1. Click “Contact” at the top of the page and choose “Technical Support.”
  2. The Technical Support screen will appear, providing phone, fax and email contact options.
  3. If you wish to send an email, click the email hyperlink to open the Tech Support email form. Fill in all required information and click the “Submit” button to send your message to our Tech Support team.
  4. After you submit your question, a message will appear on the screen indicating your form has been submitted. A Tech Support rep should respond within 1 to 2 business days.
Loading...