Return Policy

Returned Goods

Please contact Customer Service prior to returning merchandise for a Return Authorization number. Products without return authorization numbers, original serial number or other original markings may not be returned, exchanged or warranted. To ensure full credit, please return all accessories. After 30 days, items are not returnable except for repair or replacement per the manufacturer’s warranty policy. Special order items and hazardous materials are not returnable.

Damage Claims

We take great care in filling, checking and packing your order. On rare occasions, a package is damaged or lost in transit. If damage is evident, refuse the shipment. If damage was concealed, call us for a Return Authorization number. If shipped via truck, state shortage or damage on bill of lading, then call Customer Service.

Limited Warranty

HD Supply Facilities Maintenance Ltd., d/b/a USABlueBook does not provide any warranty for the goods it supplies, but shall pass through any transferable manufacturer’s standard warranties. USABlueBook excludes and disclaims all other express and implied warranties, including, but not limited to, all implied warranties of merchantability and fitness for a particular purpose. To the extent not prohibited by applicable law, in no event, whether in contract, warranty, indemnity, tort (including, but not limited to, negligence), strict liability or otherwise, shall USABlueBook or its affiliates be liable for (a) any incidental, indirect, punitive, special, consequential or similar damages, even if such damages were foreseeable or caused by USABlueBook, (b) any claim that properly is a claim against the manufacturer, or (c) any amount exceeding the amount paid for goods that are the subject of such claim(s). All claims must be brought within one year of receipt.

Warranty Disclaimer

HD Supply Facilities Maintenance Ltd., d/b/a USABlueBook has made a diligent effort to illustrate and describe the products in this catalog accurately; however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable, or fit for a particular purpose, or that the product will necessarily conform to the illustrations or descriptions.