Website Frequently Asked Questions
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Table of Contents
(Click to navigate)
Account Administration
• How do I change my password?
• How do I register as a new web user?
Shipments, Invoices & Order History
• Where can I view my order history?
• How do I check the status of an order?
• Where can I find orders that were placed before April 28, 2023?
• Where can I find invoices that were placed before April 28, 2023?
• How do I add or maintain a shipping address?
• Where can I find information on shipments?
Reordering
• How do I use the Quick Order feature?
• I order the same products on a regular basis. How can I make it easier to reorder these items?
• What is the difference between a wish list and order template?
• What is an Order Template and how do I use it?
• Where is the wish list feature and how do I use it?
Finding Products & Product Information
• What information can I find on a product detail page (PDP)?
• How can I tell whether a product is in stock?
• My bookmarks for frequently ordered products no longer work. What happened?
• I’m searching for a product using the same keywords as before, but my items are not coming up. What can I do?
• How do I find a manual or other product information?
• How do I find an SDS?
General Website Questions
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